[043] The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center

Episode 43 February 09, 2022 00:47:04
[043] The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center
Scalable Call Center Sales
[043] The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center

Feb 09 2022 | 00:47:04

/

Show Notes

What does it take to build a successful BPO company? How successful are you with your agents?

In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.

In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.

Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Richard on Linkedin

Other Episodes

Episode 9

August 04, 2021 00:41:40
Episode Cover

[009] How To Avoid Fraud in your Leads, with Rich Kahn from Anura

What steps do you take to stop ad fraud? Do you ever recognize that you have this problem in your network? If you eliminate...

Listen

Episode 22

September 22, 2021 00:46:37
Episode Cover

[023] What Call Center Leaders Can Learn From Outside Sales, with Steven Benson from Badger Maps

What can call center leaders learn from outside sales? How vital is it to be efficient and effective in your outreach? Working with people...

Listen

Episode 22

September 20, 2021 00:45:14
Episode Cover

[022] How Sales Can Support A Guaranteed Customer Experience, with Jeff Toister

How can sales help ensure a good client experience? What does customer experience mean to you? The customer experience includes sales, marketing, customer service,...

Listen