What are some of the parts of Call Center operations that have changed through time? What strategies do you use to make your agents stand out?
In the world of telesales, one thing that hasn’t changed is how agents sound – if they are engaged and attentive, clients will buy. People are becoming increasingly prepared, which requires agents to become even more prepared as well.
In this episode, Rob Bayer from Anomaly Squared and I, talk about his experiences as the President of the company, and especially on the operations side.
Learn more about systems, processes, technology, analytics, and win in scaling your call center operations.
Find out if your Sales Operation in Scalable
Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker
Connect with Jason on LinkedIn
Or go to Jason’s HUB – www.JasonCutter.com
How critical is it to have a defendable position in the teleservices world before you start doing anything? What knowledge of the law do...
When it comes to overall compliance, where do businesses have the most trouble? What is the most effective way of managing your compliance program?...
In the realm of call centers, how crucial are creativity and innovation? What are some of the factors that make the industry fail? Lack...
![[033] Testing and Data to Achieve Scalable Call Center Success, with Rob Bayer from Anomaly Squared](https://episodes.castos.com/salesexperiencepodcast/a9eb3f0e-0fec-4faf-8e87-abdd39b37669-SCCS-Podcast.png)