[033] Testing and Data to Achieve Scalable Call Center Success, with Rob Bayer from Anomaly Squared

What are some of the parts of Call Center operations that have changed through time? What strategies do you use to make your agents stand out?

In the world of telesales, one thing that hasn’t changed is how agents sound – if they are engaged and attentive, clients will buy. People are becoming increasingly prepared, which requires agents to become even more prepared as well.

In this episode, Rob Bayer from Anomaly Squared and I, talk about his experiences as the President of the company, and especially on the operations side.

Learn more about systems, processes, technology, analytics, and win in scaling your call center operations.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

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