Latest Episodes
16
![[016] How To Use Consent-Based Marketing To Gain Higher Quality Leads, with Adam Chickman from Active Prospect](https://episodes.castos.com/salesexperiencepodcast/images/How-To-Use-Consent-Based-Marketing-To-Gain-Higher-Quality-Leads-with-Adam-Chickman-from-Active-Prospect.png)
[016] How To Use Consent-Based Marketing To Gain Higher Quality Leads, with Adam Chickman from Active Prospect
What is consent-based marketing and how does it work? You’ve likely heard the term “permission marketing,” but what does it actually entail? Consumers who...
15
![[015] Are You Being TCPA Compliant? with Eric Troutman – the CZAR of TCPAWorld](https://episodes.castos.com/salesexperiencepodcast/images/Are-you-being-TCPA-Compliant-with-Eric-Troutman-the-CZAR-of-TCPAWorld.png)
[015] Are You Being TCPA Compliant? with Eric Troutman – the CZAR of TCPAWorld
What do you know about the Telephone Consumer Protection Act? Are you being compliant with it? Compliance with the TCPA is one of the...
14
![[014] SMS Strategies to Help Your Sales Team Win, with AC Evans from DRIPS](https://episodes.castos.com/salesexperiencepodcast/images/SMS-Strategies-to-Help-Your-Sales-Team-Win-with-AC-Evans-from-DRIPS.png)
[014] SMS Strategies to Help Your Sales Team Win, with AC Evans from DRIPS
Before picking up the phone, how do individuals want to interact with a company? What role does SMS Automation play in your company’s growth?...
13
![[013] Understanding the Customer – It Takes Listening, with Marilyn Soares from Transparent BPO](https://episodes.castos.com/salesexperiencepodcast/images/Understanding-the-Customer-It-Takes-Listening-with-Marilyn-Soares-from-Transparent-BPO.png)
[013] Understanding the Customer – It Takes Listening, with Marilyn Soares from Transparent BPO
How do you effectively coach your agents? How do you train your team to gain a thorough understanding of the customer? The purpose is...
12
![[012] Managing the Disruption in the BPO Industry, with Jason Sterns from Transparent BPO](https://episodes.castos.com/salesexperiencepodcast/images/SCCS-Podcast-3-1.png)
[012] Managing the Disruption in the BPO Industry, with Jason Sterns from Transparent BPO
What has changed or driven things in the BPO world in the previous year? How is your company affected by the pandemic? Last year...
11
![[011] A Culture of Values: Building a BPO Provider with the Right DNA, with Scott Newman from Transparent BPO](https://episodes.castos.com/salesexperiencepodcast/images/A-Culture-of-Values-Building-a-BPO-Provider-with-the-Right-DNA-with-Scott-Newman-from-Transparent-BPO.png)
[011] A Culture of Values: Building a BPO Provider with the Right DNA, with Scott Newman from Transparent BPO
What does it take in running a Call Center Company? How important are your company’s basic principles, mission, and vision statement to you? While...