Latest Episodes
10
![[010] Building a Contact Center in the New World, with Tony Poer from 8x8](https://episodes.castos.com/salesexperiencepodcast/images/Tony-Poer-Cover-Image-1.png)
[010] Building a Contact Center in the New World, with Tony Poer from 8x8
Why do some call centers don’t make the changes they could in their technology? Do you have a culture of change, or a willingness...
9
![[009] How To Avoid Fraud in your Leads, with Rich Kahn from Anura](https://episodes.castos.com/salesexperiencepodcast/images/How-To-Avoid-Fraud-in-your-Leads-with-Rich-Kahn-from-Anura.png)
[009] How To Avoid Fraud in your Leads, with Rich Kahn from Anura
What steps do you take to stop ad fraud? Do you ever recognize that you have this problem in your network? If you eliminate...
8
![[008] Power of Data for your Call Center, with Eric Kider from Data Axle](https://episodes.castos.com/salesexperiencepodcast/images/Power-of-Data-for-your-Call-Center.png)
[008] Power of Data for your Call Center, with Eric Kider from Data Axle
How has the pandemic changed the perspective and the model of your business? What’s the current disposition and status of your client base? As...
7
![[007] Quality over Quantity, with Collin Mitchell](https://episodes.castos.com/salesexperiencepodcast/images/Quality-over-Quantity-with-Collin-Mitchell-from-Monster-VOIP.png)
[007] Quality over Quantity, with Collin Mitchell
How do you maintain your sales team’s quality? How do you keep these folks excited? Keeping teams motivated is crucial for anyone who today...
6
![[006] Scaling Your Brand Awareness, with Kenneth "Shark" Kinney](https://episodes.castos.com/salesexperiencepodcast/images/SCCS-Podcast-2.png)
[006] Scaling Your Brand Awareness, with Kenneth "Shark" Kinney
What is the pinnacle point between marketing and sales? Where can they both succeed in their own fields? The purpose of marketers and salespeople...
5
![[005] Call Center Leadership, with Fred Stacey](https://episodes.castos.com/salesexperiencepodcast/images/Fred-Stacey-1.png)
[005] Call Center Leadership, with Fred Stacey
How do you magnify your leadership role in the Call Center Industry? What constitutes a great-performing team? Whether it’s inbound or outbound sales, a...